Client: Ooma Inc.
Product: Ooma Home Security, a DIY smart home security service
Length: December 2018 - February 2019
Tasks Performed: Usability testing, user interviews
Executive Summary: Planned and facilitated in-home usability tests covering the setup and installation of Ooma Home Security. Usability pain points were uncovered at each step of the setup process and were addressed through redesigns of packaging, documentation, UI, and hardware.
(Full case study is a 5 min. read)